Refund policy

RETURN & REFUND POLICY

SHIPPING GUARANTEE

We guarantee a maximum shipping period of 30 business days. This is not reflective of our average delivery times, but serves as a security measure for your peace of mind.

If, for any reason, your order is not delivered within this timeframe, you may request either a full refund or a reshipment.

CANCELLATIONS

If you wish to cancel your order, please contact our support team as soon as possible at service@farmhousepeace.com.

Cancellation requests can only be accepted before the order has been processed, personalized, prepared, or shipped. Once an order has entered processing or fulfillment, cancellation may no longer be possible.

EU customers may also use our electronic withdrawal form where applicable: /pages/droit-de-retractation

EU RIGHT OF WITHDRAWAL

Customers located in the European Union have the right to withdraw from an eligible online purchase within 14 days of receiving the order, without giving a reason.

For orders delivered in multiple shipments, the 14-day period starts from the day the last item is delivered. If the deadline falls on a non-working day, the deadline is extended to the next working day.

To exercise your EU right of withdrawal, please use our withdrawal form here:

Droit de retractation

After submitting your withdrawal request, you will receive an automatic confirmation by email. Our customer service team will then review your request and provide the next steps.

For eligible EU withdrawal returns:

Customers are responsible for return shipping costs unless the product is defective, damaged, incorrect, or unless applicable law requires otherwise.
The product must be returned within 14 days after you notify us of your withdrawal.
We may wait to issue the refund until we have received the returned product or until you provide valid proof that the product has been shipped back.
Refunds for eligible EU withdrawals include the product price and the standard original delivery cost, if any. Extra costs for upgraded or express shipping are not refunded.
Products may be inspected after return. If the product was handled beyond what was necessary to inspect it and has lost value, we may make a deduction where allowed by law.

PERSONALIZED OR CUSTOM-MADE PRODUCTS

Products made to your specifications or clearly personalized are not eligible for change-of-mind returns or EU withdrawal returns.

This includes, but is not limited to:

  • Engraved products
  • Products with custom names, initials, dates, or messages
  • Custom message cards
  • Made-to-order personalized products

This does not affect your rights if the item is defective, damaged, incorrect, or not as described.

DAMAGED, DEFECTIVE, OR INCORRECT PRODUCTS

Products that arrive defective, damaged, incorrect, or not as described may qualify for a free replacement, repair, or refund, depending on the situation and applicable law.

To initiate a damage or defect claim, please contact us at service@farmhousepeace.com and include clear photos and/or video showing the issue.

Providing proof of damage or defect is required so our team can review the claim. Additional proof may be requested if necessary.

For eligible damaged, defective, or incorrect products, customers are not responsible for return shipping costs unless otherwise allowed by applicable law.

Our 90-day damage claim process does not limit any statutory rights you may have under applicable consumer protection laws.

STANDARD RETURNS OUTSIDE THE EU RIGHT OF WITHDRAWAL

For customers outside the EU statutory withdrawal process, we accept eligible returns at our Canadian return warehouses.

To request a return, contact us at service@farmhousepeace.com within 15 days of receiving your order. Please include your order number and the reason for your return.

Customers are responsible for return shipping fees unless the product is defective, damaged, incorrect, or unless applicable law requires otherwise.

To be eligible for a refund:

  • The return must be approved by our customer service team before being shipped back.
  • You must ship the return package and share the tracking number with our customer service team within 10 days of receiving the return instructions, unless a longer period is required by applicable law.
  • Items must be returned in their original packaging, with the original bag and tag intact and undamaged.
  • Items must be unused, unworn, and in resellable condition, unless the return is due to damage, defect, or error on our part.
  • We are not responsible for undelivered or lost return packages. We strongly recommend using a tracked shipping method.

REFUND PROCESS

All refunds are issued to the original payment method used to place the order.

Refunds through PayPal may take up to 24 hours. Credit card refunds may take 3–5 business days to appear on your account after the refund has been processed. If you have not received your refund after 5 business days, please contact your financial institution.

For standard returns, refunds are processed after we receive and inspect the returned item.

For eligible EU withdrawal returns, we may wait to issue the refund until we have received the returned product or until you provide valid proof that the product has been shipped back.

Shipping fees are non-refundable except where required by law, including eligible EU withdrawal refunds for standard original delivery costs, or where the product is defective, damaged, incorrect, or not as described.

REFUNDS ARE NOT ELIGIBLE IN THE FOLLOWING CASES, EXCEPT WHERE REQUIRED BY LAW

  • Providing an incorrect or incomplete shipping address when placing your order.
  • Failing to pick up your parcel from the local post office or carrier pickup location within the established timeframe.
  • The carrier confirms delivery to the address provided, but the parcel is lost or stolen after delivery.
  • Products are returned damaged, used, worn, missing parts, or without original packaging, unless the issue was caused by damage, defect, or error on our part.
  • Products are personalized, engraved, custom-made, or made according to your specifications, unless they are defective, damaged, incorrect, or not as described.
  • The request is based solely on the parcel not arriving before a specific desired date, event, or holiday, unless the guaranteed maximum shipping period has been exceeded.
  • A chargeback, credit card dispute, or PayPal case has already been opened for the same order. In that case, the dispute must be resolved through the payment provider before we can take further action through our platform.

Nothing in this policy limits any mandatory consumer rights you may have under applicable law.